Bug log
From MTG Wiki
| Date/Time | User | Server/System | Error | Solutions tried | Fixed? |
|---|---|---|---|---|---|
| 11/10/2015 10:30 a.m. | Dani | INDD | PDFtoFTP process hung; process empty when killed | Restored process from backup | Y |
| 11/11/2015 11:00 a.m. | Michelle | Enterprise | layout opened last week still checked out in her name, but opens as read-only | aborted checkout | for now |
| 11/12/2015 9:30 a.m. | Dani | Smart Connection | slow check-ins and check-outs (1:54) | had user restart INDD, checked: health check, Solr, INDD server, Elvis admin, tmp folder (<600 files) | N; updated existing Aysling ticket |
| 11/12/2015 10:30 a.m. | Steve V | Smart Connection | Meatingplace feature template lost about 20 master pages | checking backups | N |
| 11/12/2015 2:20 p.m. | Liz | Content Station | Aaron London images triggering Elvis asset not found error | moved Elvis assets from her user zone to Plate folder | Y |
| 11/16/2015 2:00 p.m. | Dani | INDD server | process appears to have hung; Health Check spins interminably on INDD server step | will restart process after everyone leaves | Y |
| 11/16/2015 3:00 p.m. | Dani | Prod | Elvis server app not running—why? Can still connect to Prod via client. | Paco: this is expected behavior | apparently not actually a problem, so Y |
| 11/16/2015 3:00 p.m. | Bert and Brittany | Content Station | dragging and dropping between dossiers creating duplicates and/or reference files instead of moving document | will re-examine once INDD server is up and running | Y, most likely user error. Added info to wiki. |
| 11/16/2015 3:00 p.m. | Dani | Health Check | can't retrieve version number for Solr; Solr appears to be fully functional (restarted it a few minutes ago) | wait and see? | Y, after hardware restart on 11/19 |
| 11/18/2015 9:00 a.m. | Jeff | Enterprise/Outlook | no longer receiving notification emails | suspect Outlook issue; suggested he open a ticket | unknown |
| 11/19/2015 9:00 a.m. | Steve V | Smart Connection | no access to font panels in Meatingplace TOC template | created access profile for art that doesn't allow deletes but has all typography permissions | Y |
| 11/19/2015 1:20 p.m. | Dani and Ben (officewide) | Prod | no access to server; remote desktop not working; manual access not working | restarted box using protocol from Wiki | Y |
| 11/19/2015 1:40 p.m. | Dani | Prod | prompted for IonCube install when running Health Check locally | worked when done from another system | N |
| 11/20/2015 10:00 a.m. | Liz | Content Station | unable to edit certain grafs of body component after pasting straight from Outlook | ran copy through TextWrangler before pasting into Content Station | Y |
| 11/20/2015 1:50 p.m. | Jeff (confirmed by Dani) | Content Station | made changes in InCopy; preview finally reflected changes but Publication Overview still doesn't | might need to re-examine that INDD script? | N |
| 11/23/2015 10:30 a.m. | officewide | Elvis down | first manifested as "image was removed" messages from Meatingplace templates and Plate file | led to larger postgres issue | in progress |
