Bug log

Date/Time	User	Server/System	Error	Solutions tried	Fixed?
11/10/2015 10:30 a.m.	Dani	INDD	PDFtoFTP process hung; process empty when killed	Restored process from backup	Y
11/11/2015 11:00 a.m.	Michelle	Enterprise	layout opened last week still checked out in her name, but opens as read-only	aborted checkout	for now
11/12/2015 9:30 a.m.	Dani	Smart Connection	slow check-ins and check-outs (1:54)	had user restart INDD, checked: health check, Solr, INDD server, Elvis admin, tmp folder (<600 files)	N; updated existing Aysling ticket
11/12/2015 10:30 a.m.	Steve V	Smart Connection	Meatingplace feature template lost about 20 master pages	checking backups	N
11/12/2015 2:20 p.m.	Liz	Content Station	Aaron London images triggering Elvis asset not found error	moved Elvis assets from her user zone to Plate folder	Y
11/16/2015 2:00 p.m.	Dani	INDD server	process appears to have hung; Health Check spins interminably on INDD server step	will restart process after everyone leaves	Y
11/16/2015 3:00 p.m.	Dani	Prod	Elvis server app not running—why? Can still connect to Prod via client.	Paco: this is expected behavior	apparently not actually a problem, so Y
11/16/2015 3:00 p.m.	Bert and Brittany	Content Station	dragging and dropping between dossiers creating duplicates and/or reference files instead of moving document	will re-examine once INDD server is up and running	Y, most likely user error. Added info to wiki.
11/16/2015 3:00 p.m.	Dani	Health Check	can't retrieve version number for Solr; Solr appears to be fully functional (restarted it a few minutes ago)	wait and see?	Y, after hardware restart on 11/19
11/18/2015 9:00 a.m.	Jeff	Enterprise/Outlook	no longer receiving notification emails	suspect Outlook issue; suggested he open a ticket	unknown
11/19/2015 9:00 a.m.	Steve V	Smart Connection	no access to font panels in Meatingplace TOC template	created access profile for art that doesn't allow deletes but has all typography permissions	Y
11/19/2015 1:20 p.m.	Dani and Ben (officewide)	Prod	no access to server; remote desktop not working; manual access not working	restarted box using protocol from Wiki	Y
11/19/2015 1:40 p.m.	Dani	Prod	prompted for IonCube install when running Health Check locally	worked when done from another system	N
11/20/2015 10:00 a.m.	Liz	Content Station	unable to edit certain grafs of body component after pasting straight from Outlook	ran copy through TextWrangler before pasting into Content Station	Y
11/20/2015 1:50 p.m.	Jeff (confirmed by Dani)	Content Station	made changes in InCopy; preview finally reflected changes but Publication Overview still doesn't	might need to re-examine that INDD script?	N
11/23/2015 10:30 a.m.	officewide	Elvis down	first manifested as "image was removed" messages from Meatingplace templates and Plate file; fatal database error	opened Aysling ticket; stopped server and manually killed postgres processes	Y
11/24/2015 8:30 a.m.	officewide	Content Station down	users able to log in but then the program freezes. App and web both affected; Smart Connection ok.	found components defined outside of brand tags in componentdefs.xml	Y
11/24/2015 10:00 a.m.	Michelle	Smart Connection	consistent bug with feature story for HIO1512; pencil icon appears but no window opens	reverted to previous version (multiple times)	Y, but why do individual layouts become so unstable?
12/3/2015 10:30 a.m.	Jeff	Content Station	dossier (feature story) published to current issue (HIO1512) does not show up in searches for dossiers in that issue	true of multiple dossiers within that issue; Solr is ok	Y, opening properties for each dossier and hitting ok resolved (but why did it happen?)