Difference between revisions of "Bug log"
From MTG Wiki
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| 12/14/2015 4:40 pm || Erin || Adobe Air || Unable to open Content Station or Elvis; " Adobe Air— The required native extension is missing for this application" || Sent her downgrade instructions for Air 19 || should be a Y | | 12/14/2015 4:40 pm || Erin || Adobe Air || Unable to open Content Station or Elvis; " Adobe Air— The required native extension is missing for this application" || Sent her downgrade instructions for Air 19 || should be a Y | ||
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| + | | 12/17/2015 2:20 pm || Brittany || Smart Connection || Unable to save changes to M1602 Recipephile (same layotu that gave Bert trouble the day before) || Error message and Elements panel showed one article's body component placed on both a layout page and a master page. Deleted from master page. || Y | ||
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[[Category:Admin]] | [[Category:Admin]] | ||
Revision as of 21:07, 17 December 2015
| Date/Time | User | Server/System | Error | Solutions tried | Fixed? |
|---|---|---|---|---|---|
| 11/10/2015 10:30 a.m. | Dani | INDD | PDFtoFTP process hung; process empty when killed | Restored process from backup | Y |
| 11/11/2015 11:00 a.m. | Michelle | Enterprise | layout opened last week still checked out in her name, but opens as read-only | aborted checkout | for now |
| 11/12/2015 9:30 a.m. | Dani | Smart Connection | slow check-ins and check-outs (1:54) | had user restart INDD, checked: health check, Solr, INDD server, Elvis admin, tmp folder (<600 files) | N; updated existing Aysling ticket |
| 11/12/2015 10:30 a.m. | Steve V | Smart Connection | Meatingplace feature template lost about 20 master pages | checking backups | N |
| 11/12/2015 2:20 p.m. | Liz | Content Station | Aaron London images triggering Elvis asset not found error | moved Elvis assets from her user zone to Plate folder | Y |
| 11/16/2015 2:00 p.m. | Dani | INDD server | process appears to have hung; Health Check spins interminably on INDD server step | will restart process after everyone leaves | Y |
| 11/16/2015 3:00 p.m. | Dani | Prod | Elvis server app not running—why? Can still connect to Prod via client. | Paco: this is expected behavior | apparently not actually a problem, so Y |
| 11/16/2015 3:00 p.m. | Bert and Brittany | Content Station | dragging and dropping between dossiers creating duplicates and/or reference files instead of moving document | will re-examine once INDD server is up and running | Y, most likely user error. Added info to wiki. |
| 11/16/2015 3:00 p.m. | Dani | Health Check | can't retrieve version number for Solr; Solr appears to be fully functional (restarted it a few minutes ago) | wait and see? | Y, after hardware restart on 11/19 |
| 11/18/2015 9:00 a.m. | Jeff | Enterprise/Outlook | no longer receiving notification emails | suspect Outlook issue; suggested he open a ticket | unknown |
| 11/19/2015 9:00 a.m. | Steve V | Smart Connection | no access to font panels in Meatingplace TOC template | created access profile for art that doesn't allow deletes but has all typography permissions | Y |
| 11/19/2015 1:20 p.m. | Dani and Ben (officewide) | Prod | no access to server; remote desktop not working; manual access not working | restarted box using protocol from Wiki | Y |
| 11/19/2015 1:40 p.m. | Dani | Prod | prompted for IonCube install when running Health Check locally | worked when done from another system | N |
| 11/20/2015 10:00 a.m. | Liz | Content Station | unable to edit certain grafs of body component after pasting straight from Outlook | ran copy through TextWrangler before pasting into Content Station | Y |
| 11/20/2015 1:50 p.m. | Jeff (confirmed by Dani) | Content Station | made changes in InCopy; preview finally reflected changes but Publication Overview still doesn't | might need to re-examine that INDD script? | N |
| 11/23/2015 10:30 a.m. | officewide | Elvis down | first manifested as "image was removed" messages from Meatingplace templates and Plate file; fatal database error | opened Aysling ticket; stopped server and manually killed postgres processes | Y |
| 11/24/2015 8:30 a.m. | officewide | Content Station down | users able to log in but then the program freezes. App and web both affected; Smart Connection ok. | found components defined outside of brand tags in componentdefs.xml | Y |
| 11/24/2015 10:00 a.m. | Michelle | Smart Connection | consistent bug with feature story for HIO1512; pencil icon appears but no window opens | reverted to previous version (multiple times) | Y, but why do individual layouts become so unstable? |
| 12/3/2015 10:30 a.m. | Jeff | Content Station | dossier (feature story) published to current issue (HIO1512) does not show up in searches for dossiers in that issue | true of multiple dossiers within that issue; Solr is ok | Y, opening properties for each dossier and hitting ok resolved (but why did it happen?) |
| 12/08/2015 8:10 pm | All | Elvis | History was not showing in left hand panel of Elvis, but it was being recorded, shown in the right hand panel and in Enterprise as well. | Ran REINDEX INDEX usage_log_source_asset_path_index on the Elvis Stats DB and problem was fixed. | Y |
| 12/09/2015 9:40 am | Michelle | Smart Connection | Created a new layout, saved it, but was then unable to save it. Could check out only a read-only copy because it was already checked out in her name. | Aborted checkout | Y, but WTF? |
| 12/14/2015 4:40 pm | Erin | Adobe Air | Unable to open Content Station or Elvis; " Adobe Air— The required native extension is missing for this application" | Sent her downgrade instructions for Air 19 | should be a Y |
| 12/17/2015 2:20 pm | Brittany | Smart Connection | Unable to save changes to M1602 Recipephile (same layotu that gave Bert trouble the day before) | Error message and Elements panel showed one article's body component placed on both a layout page and a master page. Deleted from master page. | Y |
