Difference between revisions of "Troubleshooting"
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Revision as of 20:57, 26 August 2015
If something is wrong, run the health check under "Advanced" in the server panels.
Contents
Solr
If items are missing from Content Station or if the Search tool has no list of facets on the left, Solr may be down.
Checking who is logged in before rebooting anything
Elvis
From the desktop client: System—>Manage sessions
Enterprise
From the admin panels: Advanced—>Online users
After a reboot
- Enterprise Admin—>Health Check
- Make fixes, re-run health check
- Elvis Admin—>Server status
- INDD server
- INDD server should boot
- Smart Mover should boot
- Drag Smart Mover starter to terminal and hit return to start the service.
- Choose smart mover service from Smart Mover menu and enter “ww”.
- Production server
- Data HD should be mounted
- Enterprise should boot
- Elvis should boot
- Apache Solr should boot
- If not running, check Solr for restart instructions.
- System prefs login items
- Smart Mover
- INDD server
Recovering lost work
Use either versions or Time Machine backup.
For InDesign, see more info [1]. [[[Category:Admin]]
