Difference between revisions of "Troubleshooting"
From MTG Wiki
m |
(link to Elvis cred error recovery workaround) |
||
| Line 36: | Line 36: | ||
==Recovering lost work== | ==Recovering lost work== | ||
Use either [[versions]] or Time Machine backup. | Use either [[versions]] or Time Machine backup. | ||
| + | |||
| + | ==Elvis credential error== | ||
| + | [[Smart Connection#Elvis credential error|Info on recovering from this error without losing work]] | ||
For InDesign, see more info [https://helpx.adobe.com/indesign/kb/indesign-document-recovery.html here]. | For InDesign, see more info [https://helpx.adobe.com/indesign/kb/indesign-document-recovery.html here]. | ||
[[Category:Admin]] | [[Category:Admin]] | ||
Revision as of 16:20, 1 September 2015
If something is wrong, run the health check under "Advanced" in the server panels.
Contents
Solr
If items are missing from Content Station or if the Search tool has no list of facets on the left, Solr may be down.
Before rebooting
Elvis
From the desktop client: System—>Manage sessions
Enterprise
From the admin panels: Advanced—>Online users
InDesign server
Unmount WebEdit folder.
After a reboot
- Enterprise Admin—>Health Check
- Make fixes, re-run health check
- Elvis Admin—>Server status
- INDD server
- INDD server should boot
- Ensure WebEdit folder is properly mounted
- Smart Mover should boot
- Drag Smart Mover starter to terminal and hit return to start the service.
- Choose smart mover service from Smart Mover menu and enter “ww”.
- Production server
- Data HD should be mounted
- Enterprise should boot
- Elvis should boot
- Apache Solr should boot
- If not running, check Solr for restart instructions.
- System prefs login items
- Smart Mover
- INDD server
Recovering lost work
Use either versions or Time Machine backup.
Elvis credential error
Info on recovering from this error without losing work
For InDesign, see more info here.
